At Advatec Aquatics, we want you to be completely satisfied with your purchase. We offer a 30-day return policy on all of our products to ensure you can shop with confidence. Here’s how it works:
Return Window: You may return items within 30 days from the date of delivery.
Eligible returns: Damaged, defective, incomplete, or no longer wanted products are all eligible for return.
Restocking Fee:
Damaged, Defective, or Incomplete: 0% restocking fee, We will issue you a replacement, or provide directions on returning the item.
No longer wanted: 15% restocking fee + buyer pays return shipping, which will be deducted from your refund.
Return Shipping: We will provide a return shipping label in all instances. If buyer pays for return shipping, we will use our deeply negotiated shipping rates in order to save you money.
We are authorized resellers of Omega One, Tetra, Marineland, AquaEL, Fluval, Exo Terra, Aqueon, Advatec, and all other products listed on our site. Every product we sell is backed by a manufacturer’s warranty. While our return period is limited to 30 days, product warranties extend beyond this period, and we’re here to assist you throughout the warranty process. If you experience any issues with your product after the 30-day return window, simply reach out to us, and we’ll gladly assist you with contact information to fulfill your warranty claim with the manufacturer.
Thank you for choosing Advatec Aquatics. We’re here to ensure you have a positive experience with our products and stand by your satisfaction every step of the way.