If arriving via Truck/LTL, please write on BOL (Bill of Lading) detailing the damage(s), and you MUST inform the delivery driver of the damages, and instruct them to call the damage(s) into dispatch. PLEASE take as many pictures of the damage as possible – this will help us have a prompt & successful claim from the carrier.
Please contact your sales rep, or email us at help@advatecaquatics.com, or call us at 440-AQUATIC (278-2842). We will instruct you on the next steps, however it is best to get photos/video detailing the defective product.
No, you do not need to order $1,000 in glass/cabinets alone to be able to purchase them. For example, you can purchase $900 in standard products, and purchase only 1x $150 Aquarium, and you would be able to purchase the product. As long as your order subtotal exceeds $1,000, you will be able to purchase glass/cabinets.
Continental United States (‘Lower 48 States’). Special exemptions & pricing can be provided for Canadian customers.
Please contact your sales rep, or please email us at help@advatecaquatics.com or call us at 440-AQUATIC (278-2842)
No, we do not backorder products – please re-order those product(s).
Please refund your customer, and we will give you a free replacement product in your next order, or immediately credit you for what you had paid for the product.
